Contact us
The Office of the Superintendent of Financial Institutions (OSFI) welcomes your enquiries. You can contact us by email, mail or telephone and we will respond as quickly as possible.
For security reasons, OSFI does not open unsolicited attachments included in emails. Please include information directly in the body of your email.
We are committed to providing a safe and healthy environment characterized by transparency, collaboration, inclusion and respectful conduct. We will not tolerate foul language or any behaviour or communication that could be considered abusive or inappropriate.
Collection of personal information
The information that you provide to OSFI is protected under the Privacy Act. However, we ask that you do not provide personal or financial information including your Social Insurance Number, banking details, or account information. Please note that your name and the details of your enquiry may be shared with OSFI team members to assist them in their response.
Privacy notice
The information collected through OSFI's Contact us page is collected under the authority of section 3 of the Office of the Superintendent of Financial Institutions Act.
The use of the Contact Us page and its forms is voluntary and personal information collected through the forms will be used by OSFI to respond to public enquiries and for related programs and activities that are consistent with that purpose.
Personal information will be protected under the provisions of the Privacy Act and will be stored in the Personal Information Bank (PIB), PSU 914 Public Communications.
Under the Privacy Act, you have the right to access your personal information and request correction of your information. You have the right to file a complaint with the Office of the Privacy Commissioner of Canada regarding the handling of your personal information (File a formal privacy complaint – Office of the Privacy Commissioner of Canada). Should you wish to exercise your rights under the Privacy Act, or have any question, please contact OSFI's Access to Information and Privacy Office by email at ATIP-AIPRP@osfi-bsif.gc.ca.