Reminder to update contact information (May 2021)

Electronic communication is the method most used to communicate important changes and requirements to the pension plans OSFI regulates. A reminder that plan administrators have a responsibility to review and update their pension plan’s Organization Profile in the Regulatory Reporting System (RRS) as soon as changes occur. On occasion, when OSFI reaches out to plan administrators to provide relevant plan-related information, some emails bounce back which informs us that a number of plan administrators are not updating this information in a timely manner.

The Organization Profile for each pension plan includes primary contact information for individuals or organizations responsible for the various roles associated with the pension plan (e.g. plan administrator, pension fund custodian, actuarial firm, etc.). Instructions on how to update the Organization Profile can be found in the Manage Corporate Returns User Guide on the RRS Training and Support for Private Pension Plans page of OSFI’s website.

As previously communicated in InfoPensions – Issue 16 (November 2016), it is important for RRS users to be aware that updating information in RRS in the Organization Profile does not have the effect of updating the RRS access and filing permissions for the plan. Information on how to create, edit and deactivate RRS Portal Users’ and Local Registration Authority’s accounts is available in the Documents section of RRS. For further assistance, please contact the Bank of Canada at 1-855-865-8636 and follow the instructions to reach RRS Support.